Privacy Notice for Castle Medical Group (Short Version)
Castle Medical Group has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.
CLICK HERE for our Supplementary Privacy Notice issued in response to the COVID19 pandemic.
What information do we collect about you?
We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.
How we will use your information
Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases such as the Clinical Practice Research Datalink and QResearch or others when the law allows.
In order to comply with its legal obligations, this practice may send data to NHS Digital when directed by the Secretary of State for Health under the Health and Social Care Act 2012. Additionally, this practice contributes to national clinical audits and will send the data that is required by NHS Digital when the law allows. This may include demographic data, such as date of birth, and information about your health which is recorded in coded form; for example, the clinical code for diabetes or high blood pressure.
Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.
For those that may not be aware the Secretary of State for Health has issued a notice under regulation 3(4) which compels organisations to share information in response to COVID-19. This is a legal requirement and is different to how we would receive a ‘request to share’. The notice sets aside the duty of confidentiality. This means that where identifiable information is needed it can be shared where it is necessary for a covid-19 purpose/response. The notice is currently n place until the end of September 2020.
Maintaining confidentiality and accessing your records
We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies; you have a right to have the inaccurate data corrected.
You may experience delays in your response in relation to accessing your records. As a key public sector body with very specific health responsibilities we are diverting our resources to help with challenges associated with the current public health emergency. Where possible we would like to encourage you to submit your request by e-mail rather than by post or in person.
Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Castle Medical Group; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.
Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.
The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security and Consent and Opt-outs.
Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters or by calling 0300 3035678. Please note this cannot be actioned by your GP practice.
In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration.
What to do if you have any questions
- Contact the practice’s data controller via email at email@example.com GP practices are data controllers for the data they hold about their patients
- Write to the data controller at Castle Medical Group, Ascebi House, 118 Burton Road, Ashby De La Zouch, Leicestershire, LE65 2LP
- Ask to speak to the Practice Manager, or the Assistant Practice Manager
The Data Protection Officer (DPO) for Castle Medical Group is Dr John Addison and he is based at Castle Medical Group.
In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’.
Mobile SMS service
Staff from the practice are able to send you a SMS message regarding your blood test, sample results, remind you to book for a specific test or review and inform you if we need to cancel or move your appointment. You can also cancel your appointment by clicking on the email link included in text messages.
In order for you to take advantage of this system, please provide the practice will an up to date mobile telephone number that you would like this information sent to.
If you no longer want to participate in getting any SMS messages from us, please contact reception who will forward your request to our IT department.