Latest News

Telephone issues - exciting news 

Over the recent months our phone lines have become busier. We have already made changes to our phone system capacity but unfortunately these changes have only partially helped. Therefore to improve your experience of getting through to the practice on the phone we are pleased to announce that we will be upgrading our phones to a new system. We expect this to be installed in approximately 6-8 weeks' time.

We would like to apologise to patients for any inconvenience that has been caused and we appreciate your ongoing support and patience whilst the upgrade happens.  

Please don’t forget that as an alternative you can also contact us using online consultations for medical advice or a general enquiry:-

Accessing the Practice

As a practice we are continuing to consult differently to help reduce the spread of coronavirus. For those patients needing medical advice we are telephone triaging in the first instance. If the clinician feels you need to be seen they will arrange for a face to face appointment for you.

 You can also contact us using online consultations

Alternative ways of contacting us

Please CLICK HERE  to use our online consultation service ( please register as a user rather than a guest as we will then be able to respond to your query online) or you can contact us via email on  

Change to Practice Boundary

As our practice population continues to grow due to the increasing number of building developments in the area, we have made the difficult decision to change our practice boundary from the 1st September 2020.  The following areas will no longer be part of our practice boundary and unfortunately we will no longer be able to accept NEW patient registrations from the following areas:-

  • Donisthorpe
  • Moria (Shortheath and Donisthorpe side of Measham Road and Moira Road)
  • Norris Hill (Boothorpe and Conkers side of Blackfordby Lane)

For patients who are currently registered with the practice whose current address is in one of these areas, we would like to reassure you that you will not be asked to move GP and you will still be able to access services from Castle Medical Group.

New Practice Boundary from 1st September

Boundary Map




If you are eligible for a flu vaccination please ring reception after 10 am on 01530 414131 to book an appointment.   

Online Consultations 

We are able to offer consultations without you needing to attend the surgery by using our Online Consultation Service.

Please CLICK HERE to use this service if you have been asked to send a photo in to support a consultation with a clinician.  PLEASE NOTE - you will be given the option to register for an account or continue as a guest - PLEASE REGISTER FOR AN ACCOUNT so the clinician can reply to your messages.  Thank you.

Lets Talk Wellbeing 

Feeling stressed, anxious, or suffering with low mood, the Let’s Talk Wellbeing Service  can arrange an assessment appointment for you now, call them on 01509 561100

Childhood Immunisations

Vaccinations help to protect us throughout our life.

Public Health feel that it is important to continue to vaccinate children.  This will help with stopping the spread of infectious diseases.  If the child, parent or other member of the family has a new cough, fever or change in taste or smell please DO NOT attend the surgery and follow the NHS guidance regarding self isolation.  If everyone is well, please can we minimise who attends with the child, ideally just one parent and no other children.  We would also encourage you not to bring prams, pushchairs or car seats into the practice.

Partners join forces to support mental health during the Coronavirus outbreak

Councils, police and the NHS across Leicester, Leicestershire and Rutland are coming together to encourage residents who are experiencing mental health concerns during the coronavirus pandemic to seek support.
By visiting the Start a Conversation website – – residents will be able to find a range of information on services that can provide help during a crisis, as well as how to maintain good mental health and provide support to family and friends.

Coronavirus symtoms

All individuals must self-isolate for 10 days if you develop a new continuous cough or fever or the loss or a change in your normal sense of smell or taste. 

Social shielding 

The guidance for the clinically extremely vulnerable is that shielding has been paused.

Please click here for Gov.UK information on Social Shielding

Domestic abuse help

Where to get help during the COVID 19 epidemic.  Please CLICK HERE to access the Domestic Abuse leaflet for further information guidance for the public on the mental health and wellbeing aspects of coronavirus (COVID 19) outbreak

During this time, you may be bored, frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time. It’s important that you take care of your mind as well as your body and to get further support if you need it.  CLICK HERE for the link

24 Hour NHS phone support for all urgent mental health needs

0116 295 3060

Leicestershire Partnership NHS Trust has launched a dedicated phone line* so that people of all ages in Leicester, Leicestershire and Rutland can access urgent NHS mental health support directly.

The new mental health Central Access Point  (CAP) phone service, which went live on Friday, links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.

Government takes further action to support bus and lorry drivers who are keeping the country moving

Temporary change applies to drivers whose licences are due to expire or have expired since 1 January 2020 - click here for further information

Misinformation around Coronavirus

There is a lot of misinformation out there about coronavirus — including fake social media accounts and scams asking to donate money to the NHS — so it is really important to get your information from a trusted source. For more information on coronavirus, visit

NHS support via text message for people with symptoms of Covid-19

People staying at home suffering with suspected #coronavirus symptoms will get regular check-ins and advice from a new NHS messaging service launched today.

Text messages will be sent as a reassurance to those who contact NHS 111 online, complete the assessment, and leave basic information such as their age, mobile number and when their symptoms started. CLICK HERE to find out more in our latest news update 

Changes to how we issue Repeat Medication

Please see the Prescriptions page for information regarding repeat medication and Electronic Repeat Dispensing

Suspension of Services

We would like to announce that with immediate effect we are temporarily suspending the following services at Castle Medical Group in line with nation and local advice:

  • Spirometry testing
  • Travel vaccinations

For those with a pre-booked appointments and where possible and clinically safe to do so, we will honour the appointment or conduct the review over the telephone.  If we need to cancel or change your appointment we will be in touch with you.

We appreciate that patients may be disappointed and we would like to thank you for your continued support during this difficult time and wish you all well.

Isolation Notes 

Isolation Notes - If you have had to stay at home because of Corona Virus and you employer requires a note, please access an isolation note from 111 website  CLICK HERE FOR THE LINK

Social distancing 

Social Distancing measures are being recommended to reduce the spread of infections and Corona Virus. If you have a Long Term Condition or currently Pregnant, please review this guidance and be aware of steps you should take CLICK HERE FOR GUIDANCE

Alternative Ways to Access our Services

Repeat Prescriptions – where possible please order your medication electronically using SystmOnline. If you do not have an online account please Click here to email the Surgery.

Online Consultations – we are also able to offer consultations without you needing to attend the surgery by  using our online consultation service, please CLICK HERE

Public Health feel it is really important to continue to vaccinate children

Please go to the 'Youth Page and Early Years' page for more information 


Please see the Pregnancy Care Planner page for further information on pregnancy and coronavirus.

Coronavirus advice

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on


NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.


Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.


Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Ear syringing is not a core service of General Practice and we are not resourced to deliver this

As a practice we have a full range of nursing needs that we need to ensure we are providing to all of our patients. Unfortunately as a practice we have had to make the difficult decision that due to the continued growth of our list size, we are no longer in a position to offer ear syringing to our patients with immediate effect. We appreciate that this may be disappointing for you, for information on how you can self-care and alternative options that are available to you to manage earwax removal please CLICK HERE

Repeat Prescriptions Requests

If you are on regular medication don't forget that you can order using SystmOnline, if you don't have an account please contact us by emailing the surgery to request this.  Please include your name and a contact telephone number and you will be contacted by telephone to start the set up process.  Please note that the call may come through as a withheld number.

You can also download and sign up for the NHS App which is the NHS.UK alternative to SystmOnline.

Alternatively please contact us by email to request your medication.  In the email please include your name, address and date of birth - along with the name of the medication/s you wish to request.  If you take medications of different strengths please include the strength in your email.  Please give us as much information as you can.

Please note that we are NOT able to take requests for medication over the telephone and do require it in writing via email or via theSystmOnline/NHS App.

Online Consultations

This is a new service that we are offering, if you would like to consult with us through your smartphone, tablet or PC please click here for more information

Zero Tolerance

As you know our staff come to work to help and provide care to you and others.

Recently the number of abusive incidents towards staff has increased and we would like to remind patients that we have a zero tolerance policy in place.

This type of behaviour is not acceptable and we would not expect staff to have to be subjected to this. We all have a responsibility to treat each other respectfully.

Are you a Veteran?

If you are a Veteran please let us know to help ensure you are getting the best possible care.

Please see NHS choices link below for more information on services available for Veterans.

Public Transport

Any residents with mobility difficulties will continue to have access to Community transport provided by Marlene Reid Centre Community Action. Further information can be obtained by contacting the centre on 01530 512 457.

Usual websites: 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website