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How to access your COVID-19 vaccination status 

Through the NHS App 

You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can download the app through the Apple Store or Google Play and access it on mobile devices such as a smartphone or

tablet. Proof of your COVID-19 vaccination status will be shown

automatically within the NHS App.  

There is no need to contact the practice to ask for access to this.

We recommend that you register with the app before booking international travel. 

 

By calling 119 

If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (rom 17 MAY) and ask for a letter to be posted to you.

This must be at least 5 working days after you’ve completed your course of the vaccine.  We expect the letter to take up to 7 working days to reach you.

The letter will be sent automatically to the address registered with your GP.  The 119 call handler you speak to will not be able to see your address to check this with you.  If you’ve recently moved house, make sure you’ve given your new address to your GP practice before calling 119.

 

 !!! Do not contact the GP surgery about your COVID-19 vaccination status.  GP’s cannot provide letters showing your COVID-19 vaccination status !!!

Covid vaccination notice - update 14th May

If you are aged 40 years old or over and would like to come to the practice for your FIRST Covid vaccination, please email us on castlemedicalgroup.noreply@nhs.net with your name, date of birth and a contact telephone number and we will contact you to get you booked in.  We have 

Get the NHS app

What is the NHS App?
The new app has been developed by NHS Digital and NHS England, and gives patients safe and secure access to their GP record. Patients will be able to use the new service to:
Book and manage GP appointments
Order repeat prescriptions
Manage your long-term health conditions
Access NHS 111 online for medical queries
View information from your medical record
Click on the picture below to take you to a help guide on how to sign up to the NHS app
NHS app image

Face-to-face GP practice appointments are available to patients

 Face to face appointments are available

Self-Care 

By visiting our self-care website you can find out how to treat many illnesses and conditions at home.  From simple advice on how to look after yourself if you have an upset stomach or back pain to what to do if your child has an accident, our self-care website has it covered.  

One of the best ways to take care of yourself this winter is to make sure your medicine cabinet is well stocked. Minor conditions can often be easily treated with over the counter medicines you can keep at home, such as paracetamol and diarrhoea relief.

Practice current position

We would like to reassure patients that we are continuing to provide consultations with our clinical team.

As a practice we have appointments that are available to book in advance or on the day to help meet the urgency of your medical query.

To help with reducing the spread of infections please note that in the first instance we will offer you a telephone consultation. This will be with the most appropriate member of the team for your symptoms/query which could be a GP, Advanced Nurse Practitioner, Pharmacist or Physio.

Following this discussion, if the clinician feels that they need to see you face to face they will make arrangements for this be done via video consultation or ask you to attend the surgery.


Alternative ways of contacting us

Please CLICK HERE  to use our online consultation service ( please register as a user rather than a guest as we will then be able to respond to your query online) or you can contact us via email on castlemedicalgroup.noreply@nhs.net.  Please note these alternative methods of contact are not available during the weekend or in the event of a Practice closure. 

Partners join forces to support mental health during the Coronavirus outbreak

Councils, police and the NHS across Leicester, Leicestershire and Rutland are coming together to encourage residents who are experiencing mental health concerns during the coronavirus pandemic to seek support.
By visiting the Start a Conversation website – http://www.startaconversation.co.uk – residents will be able to find a range of information on services that can provide help during a crisis, as well as how to maintain good mental health and provide support to family and friends.

Social shielding 

Please click here for Gov.UK information on Social Shielding

Domestic abuse help

Where to get help during the COVID 19 epidemic.  Please CLICK HERE to access the Domestic Abuse leaflet for further information 

Gov.uk guidance for the public on the mental health and wellbeing aspects of coronavirus (COVID 19) outbreak

During this time, you may be bored, frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time. It’s important that you take care of your mind as well as your body and to get further support if you need it.  CLICK HERE for the link

24 Hour NHS phone support for all urgent mental health needs

0808 800 3302

Leicestershire Partnership NHS Trust has launched a dedicated phone line* so that people of all ages in Leicester, Leicestershire and Rutland can access urgent NHS mental health support directly.

The new mental health Central Access Point  (CAP) phone service, which went live on Friday, links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.

Avoiding Misinformation around Coronavirus

There is a lot of misinformation out there about coronavirus — including fake social media accounts and scams asking to donate money to the NHS — so it is really important to get your information from a trusted source. For more information on coronavirus, visit https://www.nhs.uk/conditions/coronavirus-covid-19/

Isolation Notes 

Isolation Notes - If you have had to stay at home because of Coronavirus and you employer requires a note, please access an isolation note from 111 website  CLICK HERE FOR THE LINK


Pregnancy

Please see the Pregnancy Care Planner page for further information on pregnancy and coronavirus.

 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

 

Ear syringing is not a core service of General Practice and we are not resourced to deliver this

As a practice we have a full range of nursing needs that we need to ensure we are providing to all of our patients. Unfortunately as a practice we have had to make the difficult decision that due to the continued growth of our list size, we are no longer in a position to offer ear syringing to our patients with immediate effect. We appreciate that this may be disappointing for you, for information on how you can self-care and alternative options that are available to you to manage earwax removal please CLICK HERE

Repeat Prescriptions Requests

If you are on regular medication don't forget that you can order using SystmOnline, if you don't have an account please contact us by emailing the surgery to request this.  Please include your name and a contact telephone number and you will be contacted by telephone to start the set up process.  Please note that the call may come through as a withheld number.

You can also download and sign up for the NHS App which is the NHS.UK alternative to SystmOnline.

Alternatively please contact us by email to request your medication.  In the email please include your name, address and date of birth - along with the name of the medication/s you wish to request.  If you take medications of different strengths please include the strength in your email.  Please give us as much information as you can.

Please note that we are NOT able to take requests for medication over the telephone and do require it in writing via email or via theSystmOnline/NHS App.

Zero Tolerance

As you know our staff come to work to help and provide care to you and others.

Recently the number of abusive incidents towards staff has increased and we would like to remind patients that we have a zero tolerance policy in place.

This type of behaviour is not acceptable and we would not expect staff to have to be subjected to this. We all have a responsibility to treat each other respectfully.

Are you a Veteran?

If you are a Veteran please let us know to help ensure you are getting the best possible care.

Please see NHS choices link below for more information on services available for Veterans.

https://www.nhs.uk/NHSEngland/Militaryhealthcare/Pages/Militaryhealthcare.aspx

Public Transport

Any residents with mobility difficulties will continue to have access to Community transport provided by Marlene Reid Centre Community Action. Further information can be obtained by contacting the centre on 01530 512 457.

Usual websites: ChooseHowYouMove@leics.gov.uk  https://www.leicestershire.gov.uk/roads-and-travel/buses-and-public-transport 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website