Welcome to Castle Medical Group
Castle Medical Group serves the town of Ashby-de-la-Zouch and its closest villages. Our aim is to provide friendly personal health care for you and your family. There are many of you who rarely come into the Health Centre and so we hope you will use the site as a means of keeping up to date with all our changes.
Suggestions and ideas are always welcome and are always taken seriously. We have a link on the website or there is a Suggestion Box in the lobby.
Although we hope that you will be happy with the service you receive at the health centre, if you have any concerns you can email us using the link above or if you wish to make a formal complaint please contact the Assistant Practice Manager.
Our team 7 Doctors, 4 Advanced Nurse Practitioners, 3 Practice Nurses and 3 Health Care Assistants. In addition we have doctors who are in training and many support staff who keep the health centre running on a day to day basis.
The practice has over 17,600 patients and provides a wide range of services and clinics.
Please note - Thursday 12th December
We will be closed during the afternoon of Thursday 12th December when a selection of clinical and non-clinical staff will be training, therefore there will be a reduced service.
If you have an appointment already booked for the afternoon of 12th December, please still attend as you will still be seen. We are running clinics for patients with pre-booked appointments only for this afternoon session.
This section provides an overview of the most common services provided by the NHS in England, such as emergency and urgent care, general practitioners (GPs) or dental services.
For information about conditions and treatments, click or at the bottom of the page for more information or if you are worried about your child read this booklet for advice When should I worry
What happens when you are referred by your GP to see a specialist?
Please click on the attached Leaflet for more information of what happens when you are referred by your GP to see a specialist. This information can be made available in alternative formats, such as easy read or large print, and may be available in alternative languages, upon request. Please contact T: 0300 311 22 33 or email: email@example.com
Following our CQC inspection on 30 August 2017 we are proud to announce that we achieved a GOOD overall. Please click on the attached to get the full Report
Facilities for Patients with Particular Needs
The Health Centre has four toilets for the disabled and a lift for easy access to the first floor consulting rooms and treatment rooms, three disabled car parking spaces at the front of the building and more towards the rear of the building. Please note that although we are able to accommodate wheelchairs and indeed, have some wheelchairs for use in the lobby, we are not able to accommodate motorised scooters inside the Health Centre and we ask that you park these in an appropriate place outside in the car park. If you need assistance with accessing the Health Centre and are unable to bring someone along with you to help, please let the receptionist know when you book your appointment and we will make every effort to help.
If you need any health information translated into another language please see the attached link https://www.nhs.uk/accessibility/health-information-in-other-languages/
Click the link to see the report produced by the West Leicestershire Clinical Commissioning Group after our Practice Appraisal in February 2017 Practice Appraisal Report 2016-2017
Please note that Castle Medical Group is a University Teaching Practice and on occasions there maybe a medical student in the consultation room when you go to see your GP. If, on a teaching day, you would prefer to see your doctor alone, please mention this to either the receptionist or the GP.
Medical Exemption Certificates
If you qualify for a Medical Exemption Certificate, please ask at Reception for a form. See https://www.nhsbsa.nhs.uk/exemption-certificates/medical-exemption-certificates to see if you qualify.
New Healthwatch arrangements
From 1 April 2018, there will be a new Healthwatch arrangement for Leicestershire and Leicester City. The new provider is Engaging Communities Staffordshire (ECS) and they will be picking up the reins from the start of April.
The current Healthwatch Leicestershire representative positions will end on 31 March 2018 when the contract held by Voluntary Action Leicestershire (VAL) comes to an end.
ECS will be offering memberships and volunteering opportunities to all members of the community. If you are interested, please contact ECS on 01785 224819 or email firstname.lastname@example.org
Ashby Art Club and Ashby Camera Club have provided the wall art. These items can be purchased via our reception.
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|Now available - look up health information, download health apps and browse the internet! Select "NHS WiFi" in your Wi-Fi settings and register a guest account to gain access! Problems connecting? Pick up a step by step guide & FAQs leaflet from Reception |
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(Site updated 06/12/2019)