Order your repeat prescriptions in the NHS App

Order your repeat prescriptions at any time in the NHS App, without joining the telephone queue or waiting for the practice to open.

You can also easily choose where your prescriptions are sent by changing your nominated pharmacy to wherever suits you. 

Download the NHS App or find the same service on the NHS website: www.nhs.uk/nhs-app

How to order your repeat prescription on the NHS App

To order your medications using SystmOnline - click here

If you need to request medications on behalf of someone else, with their permission, you can do this with proxy access. If you need to complete an application form for proxy access, you can find them here.

Repeat Prescriptions

We accept repeat prescription requests via the NHS App, SystmOnline, Rapid Health or in person. We do not accept medication requests over the phone.

NHS App

Download the app from the Apple App Store or the Google Play Store. Once logged in, go to Request repeat prescriptions.

Online (SystmOnline)

Order your repeat prescriptions by using the link at the top of this page. If you need login details, please request an application form from the practice and provide photo ID or proof of name and address.

If you have forgotten your details, please speak with us.

Rapid Health

Use the Questions and admin section to request a repeat prescription.

In Person

If you are unable to use the above services, you can write your requests onto paper or speak with our Patient Services Team in the practice.

Before requesting your repeat prescription, please take a moment to check that all the medications are required. Everyone has a part to play to reduce medicines waste.

eRD (Electronic Repeat Dispensing) and Medication Reviews

Batch medication

If you are on stable, repeat medication we will move your prescription onto electronic repeat dispensing, meaning we can send up to 6 months of your repeat prescriptions as a 28 day monthly supply, to your nominated pharmacy in advance. This is known as a batch.

Batch prescriptions mean you won’t need to request your medication each month and your nominated pharmacy will have it ready when it is due to be collected. When your batch is coming to an end your pharmacy will inform you of this so you know when to re-order with the practice.

There are times when your medications won't go onto a batch, which includes, but is not limited to:

If you have 10 or more repeat medications	If you have not attended for required monitoring	If you need a medications review	Controlled drugs	GTN sprays
SABAs	NSAIDs	Topical steroids	Benzodiazepines	HRT
Muscle relaxants	Dressing / wound care products	Incontinence products	Triptans	Hypoglycaemia rescue products

Medication reviews

If you are on repeat medication, we have to ensure that your medication is working as it should, not causing side effects and does not need adjusting.
To keep you safe you will be asked to attend for any required monitoring (e.g. bloods), a long term conditions or medication review.
If your monitoring requirements are due, we will let you know. If you have your medication on a Batch prescription, we will stop this and just issue a month’s supply.

You will need to request your medication in a month’s time and we then do the following:-

If you have attended for monitoring we will add this back onto a batch prescription.
If you have not attended for monitoring we will only issue you with a two weeks’ supply.
If you continue not to attend we will reduce this down to one week supply and may even stop your medication.

For more information about eRD, visit the NHS website or speak with the Patient Services Team or the pharmacy.

Patients who are housebound and live in Ashby can arrange with their nominated pharmacy to deliver these prescriptions. A small charge may incur.

Introduction

From 10^th November, a new centralised service called the LLR Appliance Prescription Service has been commissioned by LLR ICB to manage prescriptions for bladder and bowel appliances instead of participating General Practices.

Prescription requests for these items will need to be ordered directly by the patient or their nominated carer through the new service.

Please note that:

Stoma appliances, incontinence pads or medicines are not included within the remit of the Service.
Existing prescription ordering arrangements are to be followed up to and including Sunday 9^th November.

New patients

New patients will be referred into the Service by either UHL or LPT colleagues at the point of discharge, an outpatient consultation or a District Nurse visit which will be communicated to practices in their standard correspondence.

If you would like any more information on the service or have any questions, you can contact us on Freephone 0800 138 8892 Monday to Friday 9am to 5:30pm, and Saturday 9am to 1pm (excluding bank holidays).

You can also email them at prescriptionservice.bhg@nhs.net or you can visit the website: LLRapplianceprescriptionservice.org

Please see patient information leaflet

FAQs

"When can I collect my prescription?"

Please allow the practice requires 48 hours' notice for a prescription to be issued and if you're collecting from a Pharmacy, a further 2-3 working days, as they understandably experience a huge volume of requests.

Consider allowing more time before you collect your prescription or call beforehand to make sure it is ready to collect prior to making a journey.

"SystmOnline / NHS App isn't letting me order my medication"

If SystmOnline is displaying a future due date, it means that a batch of your monthly prescriptions are already available at your nominated pharmacy until the future date displayed.

Likewise, if you cannot see your medication listed at all in the NHS app. This means that you may be a little too early in sending your request.

"I want to order my medication early as I'm going on holiday"

If you need your medication early, for example due to a holiday, please let us know so that we can try and arrange this for you. Please note that "pre-emptive" medication, e.g., in case you have a flare-up whilst on holiday, will not prescribed.

"Why can't I have this medication on prescription?"

We will direct you to purchase medication where it can be bought over the counter. This applies to, but is not limited to, medications such as paracetamol, indigestion medication, and seasonal medication such as antihistamines e.g., Ceterizine, Fexofenadine, etc.

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

Prescription (per item): £9.65

A prescription prepayment certificate (PPC) could save you money on NHS prescription costs if you're paying for multiple prescription items throughout the year.

a 3-month PPC costs £31.25
a 12-month PPC costs £111.60

You can call the order line on 0300 330 1341 or apply online.

Help with NHS costs

In England, around 90% of prescription items are dispensed for free. This includes exemptions from charging for those on low incomes, such as:

Specific benefits or through the NHS Low Income Scheme
Age exempt
Certain medical conditions

Check you're eligibility for free prescriptions with the eligibility checker.

More information is available on the NHS website.

As of 1st April 2023, The Department of Health and Social Care (DHSC) have introduced a new PPC to reduce the cost of hormone replacement therapy (HRT).

The certificates are valid for 12 months and cover an unlimited number of listed HRT medicines for the cost of two single prescription charges, meaning you could save money if you pay for more than two HRT prescription charges a year.

The HRT PPC will be available to buy in one single payment online at www.nhsbsa.nhs.uk/hrt-ppc, or in-person at some pharmacies.

For help and support, please call: 0300 330 2089.

HRT medications covered by the HRT PPC can be found here.

Order your repeat prescriptions online

Important: No longer accepting prescription requests via email