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How you can contact us

By Telephone:

01530 414131

Our telephone lines are open from:

  • 8.00am-12.30pm
  • 1.30pm-6.00pm

By Email: castlemedicalgroup.noreply@nhs.net

(which is monitored during practice opening hours). 

Alternatively, please contact us via the NHS App or SystmOnline for prescription requests.

For any other urgent queries please contact us on: 01530 414131. 

 

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Mission Statement

“To provide well led, accessible care in a caring, safe and courteous manner ensuring that our patients’ needs are at the heart of all the services that we provide in an ever changing world”

Castle Medical Group serves the town of Ashby-de-la-Zouch and its closest villages. Our aim is to provide friendly personal health care for you and your family. 

There are many of you who rarely come into the Health Centre and so we hope you will use the site as a means of keeping up to date with all our changes.

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Zero Tolerance Policy

As a practice we have a duty of care to our team and operate a zero tolerance policy in relation to unacceptable behaviour, whether this be verbal comments, violence or aggression. 

We all have a responsibility to be respectful, polite and courteous to each other and ask you, our patients, to treat our staff in this manner. 

We do have a process for reporting zero tolerance in the practice and any incidents that we are made aware of will be reviewed and, where necessary, contact patients. If the behaviour is deemed severe, then we may ask you to register at an alternative practice and you will be removed from our practice list.

Please click here to view our Zero Tolerance policy

Practice Closure Dates

2024 TRAINING AFTERNOON CLOSURES

Wednesday 9th October - closed from 12.30pm.  Re-open at 8.00 am on 10th October

Thursday 14th November - closed from 12.30pm.  Re-open at 8.00am on 15th November

 

2024 BANK HOLIDAY CLOSURES

Wednesday 25th December and Thursday 26th December - reopen on Friday 27th December at 8.00am

If you require medical assistance that cannot wait until we re-open please visit your local pharmacy, visit 111 online or call 01530 414131 and follow the recorded instructions.

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