NHS Friends and Family Results

Thinking about your GP practice overall, how was your experience of our service?

Answer Total
Very Good 43
Good 7
Neither Good Nor Poor 6
Poor 11
Very Poor 13
Don't Know 2

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment Date
Always able to book an appointment, repeat prescriptions dealt with quickly, always friendly staff at the surgery on the front desk and clinicians and nurses. Overall best doctors I have ever been to. Thursday 16 October 2025
You would have a very good if it wasn’t for trying to make appointments a nightmare, with new system. The receptionist area, have hardly any staff is very frustrating Monday 29 September 2025
I'm trying to see a professional to help my son. Being unable to find a suitable option on the notoriously despised "rapid health" system, followed by numerous unanswered call attempts on Friday I find myself here for a sit and wait appointment it's now been over an hour and the numbness in my bum and stiffness in my lower back from these chairs will probably result in me having to have a return visit to address them! Monday 1 September 2025
Needs a complete overall of the receptionists Wednesday 13 August 2025
I think the reception staff are very unhelpful, all they do is sit there Thursday 3 July 2025
Very satisfied with appointment felt I'd been listened Tuesday 24 June 2025
The staff and medical team have always treated ne kindly and with respect. The surgery is clean and tidy and right next door to the pharmacy. There's plenty of parking. Saturday 7 June 2025
Getting appointments very difficult. New system hard to operate and very poor waiting for triage to assess problems. Sometimes conflicting treatments or advice given due to the poor online system much easier to speak to a person rather than use internet system as could cause a chance to misdiagnose if not written clearly about symptoms.which as a patient I may not fully comprehend. Inadequate staffing of reception..Feel let down by my surgery due to this. Monday 28 April 2025
Excellent advise and help from Louise Rudge - fantastic. Thank you Wednesday 12 March 2025
When I have made an appointment for a non- urgent matter. I have been seen, treated with compassion and professionalism and been satisfied by the outcome. I have also used the sit and wait service due to tonsillitis and received the same level of care. Monday 9 December 2024