Patients who are aged 16 and over and who are registered with the NHS app, SystmOne, Airmid or other online primary care services will have access switched on to view their full medical record which includes consultations, test results and letters entered into the medical record by the GP practice they are registered with from 1^st November.

Some of our more vulnerable patients will require a conversation with the practice prior to this access being made available to them.

These changes will not affect patients who have proxy access on behalf of someone else.

We understand that some patients may not want access to their full medical records. If this is the case, please let us know by emailing Castlemedicalgroup.noreply@nhs.net including your full name, date of birth and NHS number.

Text messages have been sent out to patients with current online access which includes an attachement that requires you to enter your date of birth in order to view it.

For more information please see our PATINET RECORD or ONLINE FORMS pages from the Main Menu.

An important note about password security

The NHS app and other online services are very secure however you must make sure that you protect your online access login details.

 Please do not share your password with anyone else, as from 1st November anyone you have shared your login information with will have access to all of YOUR personal information.   If you believe that someone else has access to your login information/password, please change your password as soon as possible.

If you access your online account via a shared mobile phone or other electronic device, please do not ask the device to save your log in information and password and remember to log out of your online account each time you have finished looking at your information.

We are currently receiving requests for full records access from parents / carers who have proxy access to other patients records.  Please note these requests will be declined.  Full records access will not be enabled for patients with proxy access. 

As local cases of Covid and other respiratory infections have started to increase, we are asking those attending the practice to wear a face mask.  This is a precautionary measure to help limit transmittion and protect those at higher risk.

As of 1st April 2023, The Department of Health and Social Care (DHSC) have introduced a new PPC to reduce the cost of hormone replacement therapy (HRT).

The certificates are valid for 12 months and cover an unlimited number of listed HRT medicines for the cost of two single prescription charges, meaning you could save money if you pay for more than two HRT prescription charges a year.

The HRT PPC will be available to buy in one single payment online at www.nhsbsa.nhs.uk/hrt-ppc, or in-person at some pharmacies.

For help and support, please call: 0300 330 2089.

HRT medications covered by the HRT PPC can be found here.