Opening Hours

What to do when we're closed

If we're closed for staff training or a Bank Holiday, please call our main telephone line on 01530 414131 and follow the recorded message carefully. The telephone message will advise you which out of hours service to contact.

If you need medical advice between the hours of 6.30pm and 8.00pm the following options are also available: 

Pharmacies

Pharmacists can give advice on minor illnesses and medication queries.

NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency 
  • you think you need to go to A&E or need another NHS urgent care service 
  • you don't know who to call or you don't have a GP to call 
  • you need health information or reassurance about what to do next 

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

How Does it Work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straight away to a local service that can help you best. That could be A&E, an out-of-hours doctor, urgent care centre or walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

 

For immediate, life-threatening emergencies, call 999.

a group of people sitting in chairs

NHS 111 Online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need to:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Walk-in Centres

Urgent Care Centre, Loughborough

Opening Hours

24/7, 365 days a year for minor illnesses and injuries

Address

Loughborough Hospital, Hospital Way, Loughborough, LE11 5JY

Swadlincote Walk-in Centre

Opening Hours

  • Monday to Friday 1830 hours to 2200 hours
  • Saturday & Sunday 0930 hours to 2200 hours

Address

Civic Way, Swadlincote, Derbyshire DE11 0AE

Accident & Emergency

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens. In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.  

 

The nearest departments are: 

 

Queen’s Hospital Burton

Belvedere Road, Burton upon Trent, Staffordshire, DE13 0RB

 

Adult Emergency Department

Leicester Royal Infirmary, Infirmary Square, Leicester LE1 5WW

You can access the Adults’ Emergency Department from Aylestone Road. There is a 20 minute drop-off zone outside the main entrance, or you can use the multi-storey car park on Havelock Street. 

 

Children's Emergency Department

Leicester Royal Infirmary, Infirmary Square, Leicester LE1 5UE

The Children’s Emergency Department entrance is completely separate and can be found on Infirmary Square. There is a 20 minute drop-off zone outside the main entrance, or you can use the short stay car park between the Balmoral, Jarvis and Kensington Buildings. Please follow the signs.