The telephone lines will be open Monday to Friday from:
Please note that ALL calls are recorded for training and monitoring purposes.
Coalville, Loughborough and Hinckley Hospitals are providing evening and weekend appointments for our patients, these are pre-bookable appointments with a GP or Advanced Nurse Practitioner.
If we are closed for staff training please call our main telephone number - 01530 414131 and follow the instructions carefully. The recorded message will tell you which service to contact. This may be the out of hours service or 111 depending on the nature of why we are closed.
If you need medical advice when we are closed outside of normal working hours the following options are also available:
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
For less urgent health needs, contact your GP or local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How Does it Work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Advice from Pharmacists - pharmacists can give advice on minor illnesses and medication queries.
The Urgent Care Centre at Loughborough is open 24 hours a day, 7 days a week, 365 days a year for minor illnesses and injuries.
Address: Loughborough Hospital, Hospital Way, Loughborough, LE11 5JY.
The Swadlincote Work-in Centre is open:
Address: Civic Way, Swadlincote, Derbyshire DE11 0AE.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.
The nearest Accident & Emergency departments are at:
Burton Queen’s hospital, Belvedere Road, Burton upon Trent, Staffordshire, DE13 0RB burtonhospitals.nhs.uk
Children's Emergency Department, Leicester Royal Infirmary, Infirmary Square, Leicester, LE1 5WW
Adult Emergency Department, Leicester Royal Infirmary, via Aylestone Road, Leicester UHL A&E
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.
Get the latest NHS information and advice about coronavirus (COVID-19)
Find out about the main symptoms of coronavirus and what to do if you or your child has them.
Get a test to check if you have COVID-19, find out what testing involves and understand your test result.
Get your COVID-19 vaccination, read about the vaccines and find out what happens when you have your vaccine.
Find out how to get your COVID Pass to attend trial events in England or to travel abroad.
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Advice for people at higher risk from COVID-19, including older people, people with health conditions and pregnant women.
Find out about the long-term effects coronavirus can sometimes have and what help is available.
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
Find out about health research studies and how you may be able to take part.