If we are closed for staff training please call our main telephone number - 01530 414131 and follow the instructions carefully. 

The recorded message will tell you which service to contact.  This will be the out of hours service covering for our practice.  Please DO NOT just dial 111.

If you need medical advice between the hours of 6.30pm and 8.00pm the following options are also available: 

NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

• you need medical help fast but it's not a 999 emergency 
• you think you need to go to A&Eor need another NHS urgent care service 
• you don't know who to call or you don't have a GP to call 
• you need health information or reassurance about what to do next 

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How Does it Work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Advice from Pharmacists - pharmacists can give advice on minor illnesses and medication queries. 

The telephone lines will be open Monday to Friday from: 

• 08:00-12:30
• 13:30-18:00

Please note that ALL calls are recorded for training and monitoring purposes.

Coalville, Loughborough and Hinckley Hospitals are providing evening and weekend appointments for our patients, these are pre-bookable appointments with a GP or Advanced Nurse Practitioner.

• Monday to Friday 18:30 – 22:00
• Weekends 10:00 – 18:00

The Urgent Care Centre at Loughborough is open 24 hours a day, 7 days a week, 365 days a year for minor illnesses and injuries. 

Address: Loughborough Hospital, Hospital Way, Loughborough, LE11 5JY.

The Swadlincote Work-in Centre is open: 

• Monday to Friday 1830 hours to 2200 hours
• Saturday & Sunday 0930 hours to 2200 hours

Address: Civic Way, Swadlincote, Derbyshire DE11 0AE.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

The nearest Accident & Emergency departments are at: 

Burton Queen’s hospital, Belvedere Road, Burton upon Trent, Staffordshire, DE13 0RB burtonhospitals.nhs.uk

Or 

Children's Emergency Department, Leicester Royal Infirmary, Infirmary Square, Leicester, LE1 5WW

Adult Emergency Department, Leicester Royal Infirmary, via Aylestone Road, Leicester  UHL A&E

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.