Before ordering your repeat prescription please take a minute to double check that you need ALL the medicines on your repeat prescription Medicine Waste / Medicine Review
We accept repeat prescriptions by the following methods:
- Online via the link at the top of this page. In order to use the Online booking and Repeat prescriptions facility you will have to come into the Practice to pick up an Online access application form along with a piece of photo ID or proof of name and address.
- By emailing castlemedicalgroup.noreply.nhs.net including your name, date of birth and address and the name and strength of the medication you require.
- In person
But not by telephone
A Note About using SystmOnline
If you are unable to order you medication due to the system displaying a future due date this means you do not have to order your medication monthly at the moment as a batch of your monthly prescriptions have already been sent to your nominated pharmacy until the future date displayed on the system.
The practice requires 48 hours' notice for a repeat prescription to be issued and if collecting from a pharmacy - please allow a further 2 working days before collecting. Pharmacies experience a huge volume of prescription requests. Please allow more time before you collect your prescription or call beforehand to make sure it is ready to collect prior to making a journey.
Important Information Regarding Prescriptions
Where possible we have moved patients who are stable on their repeat medication onto the Electronic Repeat Dispensing System (eRDS).
There are some items that we can't send via eRDS and you will have to continue to order when needed eg test strips, controlled drugs.
This means that we have sent a set of repeat prescriptions in advance to your nominated pharmacy eg 3 x 1 months prescriptions.
This will save you having to order your medication from the practice each month and instead you can go directly to your nominated pharmacy to collect your prescription when it is next due.
As advised by the NHS, we are not increasing the treatment duration on prescriptions as we want to support pharmacies being able to maintain their supplies.
Items Previously Ordered But Not a Regular Repeat
If you wish to order a medication which you have had previously but do not order regularly, eg. an inhaler which you only order every few months, please give reasons why you want the medication and what you want it for and the request will be passed to the doctor for consideration. Please allow up to 48 hours as usual for the prescription to be ready but bear in mind that the doctor may want to see you or speak to you before issuing the item.
Ordering Early For Holidays
In order to prevent over-prescribing of any medication, our system keeps track of when and how much medication is prescribed for each patient. It will not therefore routinely allow early printing of prescriptions.
However we do understand that there are some occasions, for example if you are going on holiday, when you may need your prescription early. If this is the case please let us know so that we can try and arrange this for you.
Repeat Dispensing is a convenient way to get your medication. Instead of sending your repeat request here each month, you get a whole batch of scripts which last for six months. You take these to any of our designated pharmacies detailed below and they will dispense your medication each month without you having to involve the surgery. Most people who are stable on long-term repeat medication are eligible for this scheme. Please ask your doctor or a receptionist for more details.
We can arrange for Boots (Ashby branch), Dean and Smedley (Ashby branch), Tesco (Ashby branch) or Ashby Pharmacy (The Green, Ashby) to collect your prescription so that you can go straight to the chemist to pick up your medication. (This is a free service).
Patients who are housebound and live in Ashby can arrange with the chemist to deliver these prescriptions - a small charge may be incurred.
Please Note - Repeat prescription requests are designed to assist patients on regular long-standing medications only. All requests for repeat prescriptions will be seen and verified by the doctor and therefore, only requests from patients entitled to receive repeat prescriptions will be accepted. If you are in any doubt as to whether this applies to you, please check with the surgery.
Setting up Repeat Prescriptions
Still ordering your prescriptions every 28 days? How would you like to order your prescription only twice a year? Interested, then CLICK here Repeat Dispensing Newspaper. Complete this form and hand into Reception RD Form
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appointment without delay to avoid unnecessary delays to further prescriptions.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.