NHS Friends and Family Results

Answer Total
Good 5
Very Good 32
Poor 9
Very Poor 10
Neither Good Nor Poor 5
Don't Know 2
Results in bar chart format

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment Date
The service I have received over the past two to three years has been fantastic. This surgery has made massive improvements. Thursday 4 January
Asked for a GP call back and got a receptionist relaying information. Therefore my concerns and questions are left unanswered. I requested a second time and the GP refused. This is unacceptable that I could not ask a few questions to ease any concerns I have regarding my 3 year olds infected penis! Thursday 28 December
Castle Medical Group were sent the results of my CT Scan last Friday morning. I wanted to know the results as soon as possible, given my history of breast cancer. I explained this to Grace on Reception, she informed Dr Addison of my anxiety. He emailed me later that day. I am so grateful to Grace and Dr Addison for their compassion and care, we are so fortunate to have a brilliant practice Wednesday 20 December
Sit and wait with 1 clinician. Waited 2 hours so far. 7 year old with likely chest infection. Breathing problems. The previous system was more effective. Everyone unhappy with child coughing all over. Failing people with children. It seems to keep people happy who don’t want phone calls. Crazy! Monday 11 December
A brilliant phlebotomist. Sensible tourniquet, no pinching. Absolutely painless experience with a friendly face. Thankyou Castle, nice choice! Thursday 7 December