Appointments

Online Consultations

We are able to offer consultations without you needing to attend the surgery by using our Online Consultation Service.  

Please CLICK HERE to use this service OR if you have been asked to send a photo in to support a consultation with a clinician.  

PLEASE NOTE - you will be given the option to register for an account or continue as a guest - PLEASE REGISTER FOR AN ACCOUNT so the clinician can reply to your messages.  

Pre-bookable Appointments

 These have been temporarily suspended until further notice.

You will now be able to book an appointment with a GP up to three months ahead. You will find it easier to see the GP of your choice the further you book ahead.  This type of appointment is for on-going problems, medication reviews, sick notes and all other problems that are not urgent i.e they do not need to be dealt with in the next 24 hours. 

Book Appointments Online

These have been temporarily suspended until further notice.

This facility is for the booking of straightforward appointments with a GP.  At the moment we are not booking the Nurse Practitioners, treatment room, blood tests or clinics via this method. In order to use the Internet booking facility you will have to come into the Health Centre to register. Once setup you will be able to see which appointments are available, book yourself one and cancel and check booked appointments, even if they have been made over the phone or in person.  

Sit and Wait Clinics

These have been temporarily suspended until further notice.

Sit & Wait clinics for urgent on the day matters are run every morning between 08:00 and 10:00 (08:30 on alternate Tuesdays/Thursdays).

These clinics will be run by the GPs and patients will be triaged and seen in order of priority. 

Morning Surgery

08:00 until 11:00

Afternoon Surgery

15:00 until 17:40 (times may vary from time to time and sometimes earlier appointments may be available).

Extended Access Appointments

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

  • Loughborough Urgent Care Centre at Loughborough Community Hospital
  • Coalville Community Hospital
  • Hinckley and Bosworth Community Hospital

 If you would like to know more please visit the CCGs website www.westleicestershireccg.nhs.uk/latest-news/268-extended-access-appointments

Call Backs

If you wish to speak to a doctor but do not actually need to see them in person you can ask to have the doctor telephone you back rather than you coming in to surgery. The doctors usually do their call backs during and at the end of morning surgery.  Therefore if you would like a ring back please telephone before 11:00. These are particularly suitable for: 

  • Prescription queries 
  • Continuing sickness certificates - for example where you have seen a doctor earlier in the week and still feel unwell, but do not need to see the doctor again in person 
  • Results of investigations - the receptionists can give you results if they are normal, no action. In other cases you will be asked to make an appointment to see the doctor, or if you prefer, you can ask for the doctor to telephone you to discuss your results. 
  • In other circumstances where you feel it is not necessary to see the doctor then you can ask for them to call you back. Sometimes after speaking to you the doctor may decide they would like you to come in and see them and in this case they will book you an appointment.

Please note this is nothing to do with the Ring back facility provided by BT on home phones. You have to speak to a receptionist here in order to book one of these call backs with the doctor.

Home Visits

Please ring for home visits between 08:00 and 11:00, if possible, so that the doctor will be able to see you on his rounds and not have to make a special journey. These visits will be with an allocated GP however if you ring after 11:00 the duty doctor will be the one who visits. 

All home visit requests after 11:00 will be dealt with by the on-call duty doctor. 

Our staff are happy to give home care when appropriate. Most ill patients and their carers prefer care to take place in the home rather than in hospital. 

The team is dedicated to providing the best possible standard of care at home but seeing the patient at home rather than at the surgery has a lot of disadvantages. Facilities at home can never be as good as at the surgery and travelling takes up a lot of time which the doctor would rather spend seeing patients in surgery. 

For these reasons the doctors have asked staff to book home visits only when the patient is too ill to come to the surgery. 

Click here for our home visiting guidelines

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

If you have Online access you can cancel your appointment via the SystmOnline, Airmid or the NHS app.  You can also cancel by emailing  castlemedicalgroup.noreply@nhs.net with details of your name, date of birth and address along with the date and time of the appointment you wish to cancel.

 

Teaching Within the Practice

We believe we should pass our skills to others and so we regularly have trainee doctors at this practice.  

Registrar Doctors 

Registrars are fully qualified doctors who have decided they would like to become GP's. They undertake blocks of training varying between four months and a year of ‘on-the-job’ training with us here and are supervised by the Partners. You may be booked with a Registrar and we will notify you at the time of booking if this is the case.

Medical Students 

We are a training practice and regularly have a medical student here for a 6 week placement. These are young people training to become doctors. You will be informed if there is a medical student sitting in with the doctor you wish to see and asked if you are prepared to have the medical student in your consultation. Do not be afraid to say no. 

Video Consultations 

As part of their training both the registrars and medical students have to video consultations. You will always be asked if you are happy for this to happen and then given an information leaflet and consent form. At the same time the receptionist will explain the procedure to you. A recording will not be undertaken without a patient's consent and intimate or physical examinations will not be recorded. The camera will be switched off on request. Please do not be afraid to say no if you are uncomfortable with this, it will not affect the care we provide for you in any way