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As a practice we have a duty of care to our team and operate a zero tolerance policy in relation to unacceptable behaviour, whether this be verbal comments, violence or aggression.
We all have a responsibility to be respectful, polite and courteous to each other and ask you, our patients, to treat our staff in this manner.
We do have a process for reporting zero tolerance in the practice and any incidents that we are made aware of will be reviewed and, where necessary, contact patients. If the behaviour is deemed severe, then we may ask you to register at an alternative practice and you will be removed from our practice list.