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Welcome to Castle Medical Group

 Click here to email the Surgery

Castle Medical Group serves the town of Ashby-de-la-Zouch and its closest villages. Our aim is to provide friendly personal health care for you and your family. There are many of you who rarely come into the Health Centre and so we hope you will use the site as a means of keeping up to date with all our changes.

Suggestions and ideas are always welcome and are always taken seriously.  We have a link on the website or there is a Suggestion Box in the lobby.

Although we hope that you will be happy with the service you receive at the health centre, if you have any concerns you can email us using the link above or if you wish to make a formal complaint please contact the Business Manager.

The Team 

Our team Consists of - 6 GP partners, 2 salaried GP's, 5 Advanced Nurse Practitioners, 3 Practice Nurses, 4 Health Care Assistants and 2 Phlebotomists. In addition we have doctors who are in training and many support staff who keep the health centre running on a day to day basis.

The practice has over 17,600 patients and provides a wide range of services and clinics.

Signposting 

This section provides an overview of the most common services provided by the NHS in England, such as emergency and urgent care, general practitioners (GPs) or dental services. 

For information about conditions and treatments, click or at the bottom of the page for more information or if you are worried about your child read this booklet for advice When should I worry 

What happens when you are referred by your GP to see a specialist?

Please click on the attached Leaflet for more information of what happens when you are referred by your GP to see a specialist.   This information can be made available in alternative formats, such as easy read or large print, and may be available in alternative languages, upon request.  Please contact T: 0300 311 22 33 or email: england.contactus@nhs.net 

CQC Inspection 

Following our CQC inspection on 30 August 2017 we are proud to announce that we achieved a GOOD overall.  Please click on the attached to get the full Report

Facilities for Patients with Particular Needs

The Health Centre has four toilets for the disabled and a lift for easy access to the first floor consulting rooms and treatment rooms, three disabled car parking spaces at the front of the building and more towards the rear of the building.  Please note that although we are able to accommodate wheelchairs and indeed, have some wheelchairs for use in the lobby, we are not able to accommodate motorised scooters inside the Health Centre and we ask that you park these in an appropriate place outside in the car park.  If you need assistance with accessing the Health Centre and are unable to bring someone along with you to help, please let the receptionist know when you book your appointment and we will make every effort to help.

If you need any health information translated into another language please see the attached link https://www.nhs.uk/accessibility/health-information-in-other-languages/ 

Click the link to see the report produced by the West Leicestershire Clinical Commissioning Group after our Practice Appraisal in February 2017 Practice Appraisal Report 2016-2017 

Please note that Castle Medical Group is a University Teaching Practice and on occasions there maybe a medical student in the consultation room when you go to see your GP.  If, on a teaching day, you would prefer to see your doctor alone, please mention this to either the receptionist or the GP. 

Medical Exemption Certificates

If you qualify for a Medical Exemption Certificate, please ask at Reception for a form.  See https://www.nhsbsa.nhs.uk/exemption-certificates/medical-exemption-certificates  to see if you qualify.

New Healthwatch arrangements 

From 1 April 2018, there will be a new Healthwatch arrangement for Leicestershire and Leicester City. The new provider is Engaging Communities Staffordshire (ECS) and they will be picking up the reins from the start of April.

The current Healthwatch Leicestershire representative positions will end on 31 March 2018 when the contract held by Voluntary Action Leicestershire (VAL) comes to an end. 

ECS will be offering memberships and volunteering opportunities to all members of the community. If you are interested, please contact ECS on 01785 224819 or email aileen.farrer@ecstaffs.co.uk

Ashby Art Club and Ashby Camera Club have provided the wall art.  These items can be purchased via our reception.  

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Now available - look up health information, download health apps and browse the internet! Select "NHS WiFi" in your Wi-Fi settings and register a guest account to gain access!

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