Coronavirus Information

Practice current position

We would like to reassure patients that we are continuing to provide consultations with our clinical team.

As a practice we have appointments that are available to book in advance or on the day to help meet the urgency of your medical query.

To help with reducing the spread of infections please note that in the first instance we will offer you a telephone consultation. This will be with the most appropriate member of the team for your symptoms/query which could be a GP, Advanced Nurse Practitioner, Pharmacist or Physio.

Following this discussion, if the clinician feels that they need to see you face to face they will make arrangements for this be done via video consultation or ask you to attend the surgery.

Alternative ways of contacting us

Please CLICK HERE  to use our online consultation service ( please register as a user rather than a guest as we will then be able to respond to your query online) or you can contact us via email on castlemedicalgroup.noreply@nhs.net.  Please note these alternative methods of contact are not available during the weekend or in the event of a Practice closure. 

Partners join forces to support mental health during the Coronavirus outbreak

Councils, police and the NHS across Leicester, Leicestershire and Rutland are coming together to encourage residents who are experiencing mental health concerns during the coronavirus pandemic to seek support.

By visiting the Start a Conversation website – http://www.startaconversation.co.uk – residents will be able to find a range of information on services that can provide help during a crisis, as well as how to maintain good mental health and provide support to family and friends.

Social shielding 

Please click here for Gov.UK information on Social Shielding

Domestic abuse help

Where to get help during the COVID 19 epidemic.  Please CLICK HERE to access the Domestic Abuse leaflet for further information 

Gov.uk guidance for the public on the mental health and wellbeing aspects of coronavirus (COVID 19) outbreak

During this time, you may be bored, frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time. It’s important that you take care of your mind as well as your body and to get further support if you need it.  CLICK HERE for the link

24 Hour NHS phone support for all urgent mental health needs

0808 800 3302

Leicestershire Partnership NHS Trust has launched a dedicated phone line* so that people of all ages in Leicester, Leicestershire and Rutland can access urgent NHS mental health support directly.

The new mental health Central Access Point  (CAP) phone service, which went live on Friday, links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.

Avoiding Misinformation around Coronavirus

There is a lot of misinformation out there about coronavirus — including fake social media accounts and scams asking to donate money to the NHS — so it is really important to get your information from a trusted source. For more information on coronavirus, visit https://www.nhs.uk/conditions/coronavirus-covid-19/

Isolation Notes 

Isolation Notes - If you have had to stay at home because of Coronavirus and you employer requires a note, please access an isolation note from 111 website  CLICK HERE FOR THE LINK

Pregnancy

Please see the Pregnancy Care Planner page for further information on pregnancy and coronavirus.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.